Effective date: April 1, 2022

Last updated: September 1, 2023

OVERVIEW

This website privacy policy and terms of use for Triplemoon Marriage and Family Therapy and Counseling Corp (Anny Papatheodorou dba Triplemoon Marriage and Family Therapy and Counseling Corp) (“Triplemoon Psychotherapy,” “Triplemoon,” “we,” “us,” or “our”), describes how and why we might collect, store, use and/or share (“process”) your information when you use our services (“website,” “Services”), such as when you: 

• Visit our website at https://www.triplemoonpsychotherapy.com/, or any website of ours that is linked to this privacy notice, including our social media channels and related platforms.

• Engage with use in other related ways, including any marketing, events, or blog commentary.

This website is for informational, educational, & marketing purposes only. It is not intended as a substitute for diagnosis, treatment, or psychological advice with a mental health professional. Any areas described as Specializations indicate the therapist has at least some training or experience in that area beyond the minimums required to complete the graduate degree and registration/licensure as a California Marriage and Family Therapist. If you have any questions about our specific training or experience, please do not hesitate to ask.

This website and related Services privacy policy does NOT cover your rights to privacy and confidentiality as a client of Anny Papatheodorou at Triplemoon Marriage and Family Therapy and Counseling Corp. These rights will be covered in the Notice of Privacy Practices & Informed Consent, which you will be given before beginning therapy.

We do not provide counseling or therapy services via email or through this website. Links and forms on our website that prepare and/or send email are provided solely as a means of initially contacting us regarding our Services. Your communications with us via email or web form, including responses from us via email if you have so allowed, do not constitute a therapeutic relationship. Such a relationship does not commence until you have made a formal session appointment for therapy, completed and signed the intake documents, including Informed Consent, and agreed to a course of treatment with the therapist.

Do not use this website if you are having a psychiatric emergency. Call the National Suicide Prevention Lifeline at 988 or dial 1-800-273-8255 if you are in crisis. If there’s an emergency, call 911 or go to your nearest emergency room.

CONSENT

By using our Services, you agree to these terms of use and assume all associated risks, foreseen or unforeseen. Furthermore, you agree that should any part of these terms of use be deemed illegal or unenforceable under current Contra Costa County, California state and/or United States federal law, you remain bound by the full remainder of the terms of use. If you do not agree with our policies and practices, please do not use our Services.

You assume all risks involved with unsecured email, including the possibility of interception, when sending us electronic correspondence such as the contact forms on our site. We use reasonable efforts to maintain the security of all personal information, including technological safeguards. However, by submitting a contact form, you acknowledge that this process does not guarantee information security. In addition, you grant us permission to contact you using your submitted contact information.

We are not responsible for errors, omissions, changes due to security breaches, or any third-party content on our site. Business hours, location, contact information, upcoming offerings, and all other information are subject to change without notice.

Reading this privacy notice will help you understand your privacy rights and choices. If you still have questions or concerns, please contact us at anny@triplemoonpsychotherapy.com.

WHAT INFORMATION WE COLLECT

Information you disclose to us

We collect information you provide directly to us when reaching out for information about our services. For example, we collect information when you complete a web or contact form, create an online account, sign up to receive our emails, or otherwise communicate or interact with us on the Services or via third-party social media sites. Some of the information you provide may allow you to be identified. Triplemoon Marriage and Family Therapy and Counseling Corp does not sell, rent, or in any other way provide our mailing list to third parties.

The type of information we may collect includes your:

• name

• email address

• billing address

• shipping address

• phone number

• payment card information

• registration information for events and workshops

• demographic information

• any other information you choose to provide

Automatically collected information through tracking technologies.

Visiting a website is not by nature a confidential act. When you visit or use the Services, the website gathers anonymous data on which pages you have visited, how long you stayed, and so on. This information is used at Triplemoon Marriage and Family Therapy and Counseling Corp to improve the quality and functionality of our site and marketing of our services to prospective clients. Other products and services you may be using (including your web browser) may simultaneously gather similar data, subject to their privacy practices. You are solely responsible for protecting your browsing history. This is particularly important on computers with multiple users. For your protection, if you prefer others not to know of your visit to our site, we recommend clearing your browser's history and cache and fully exiting your browser application when you are finished visiting our site.

The types of anonymous information that may be collected include: 

• type of browser you use

• access times

• pages viewed

• time spent on pages

• links clicked

• your IP address

• the referring link through which you accessed the Site

Cookies

Cookies consist of portions of code installed in the browser that assist in providing the Service according to the purposes described. Some of the purposes for which cookies are installed may also require the user's consent. Where the installation of cookies is based on consent, such consent can be freely withdrawn at any time by deleting the cookies for the Triplemoon Marriage and Family Therapy and Counseling Corp domain in your browser settings.

Cookie uses include activity strictly necessary for the functioning of the Service and/or for activity regarding the saving of preferences, optimization, and statistics to save browsing preferences and to optimize the user's browsing experience. Among these cookies are, for example, those used for the setting of language and currency preferences or for the management of first-party statistics employed directly by the owner of the site.

WHAT WE USE YOUR INFORMATION FOR

We use collected information in a variety of ways for the purposes of improving our website, personalizing your experience, and more effectively responding to your needs, including to:

• provide the products and services you request

• process transactions and send you related information (i.e., confirmations and receipts)

• respond to your comments, questions, and requests, and provide customer service

• communicate with you about products, services, offers, and promotions, and provide news and information we think will be of interest to you

• send you technical notices, updates, security alerts, and support and administrative messages

• better tailor our Services to your interests and needs

WHO WE SHARE YOUR INFORMATION WITH

Your privacy is an utmost priority. We implement a variety of security measures to maintain the safety of any personal information you provide. Personal information will not be sold, traded, or otherwise shared with outside parties. This does not include trusted third parties who assist us in operating our website or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Please read the following categories for further information.

Publicly Shared Information

Any information you voluntarily share in a public area of our Services (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone with access to that content. You are encouraged to refrain from providing any personal information, including any information regarding health or medical matters or anything else you wish to remain private in such a context.

Third-Party Service Providers

We use third-party service providers to collect and process personal information from or about you on our behalf.  Examples include data analysis, marketing and advertising services, email and hosting services, customer service and support, hosting customer accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They have access to the personal information needed to perform their functions.

Analytic Services

We use third-party browsers and mobile analytics services like Google Analytics. These services use tools to help us analyze how you use our site, including information like the third-party website you arrive from, how often you visit, and usage and performance data. We use this data to improve the Services and marketing of this website.

Law Enforcement, Legal Process and Compliance

We may disclose personal information about you (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.

THIRD-PARTY SITES

Our site includes links to external websites. We are not responsible for the content of these sites and provide the links for informational purposes only. The presence of a link on our website should not be construed as an endorsement of the linked site or those connected with it. When visiting third-party sites, please note that their privacy policies may differ from ours. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Services.

OUR POLICY CONCERNING MINORS

In accordance with the requirements of the COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Minors should not use the Services. If we learn that we’ve collected personal data from a minor, we will take reasonable steps to delete it. Parents who believe that we may have collected personal information from a minor can submit a request that it be removed by contacting us.

NOTICE TO CALIFORNIA RESIDENTS

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. If you are a California resident, you have the right to request certain details about what personal information, if any, we share with third parties. To submit your request, please contact us (see “How to Contact Us” below) with the phrase “California Shine the Light” and include your mailing address, state of residence, and email address.

SECURITY OF YOUR PERSONAL DATA

We use reasonable efforts to maintain the security of all Personal Information, including technological safeguards, but cannot guarantee that an unauthorized breach or disclosure of such information could never occur.

CHANGES AND UPDATES TO THIS POLICY

We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide you with additional notice (such as sending you an email notification). We encourage you to review the policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

HOW TO CONTACT US

If you have questions about this policy or the information we hold about you, please contact our Data Protection Officer (DPO):

Anny Papatheodorou

Triplemoon Marriage and Family Therapy and Counseling Corp.

anny@triplemoonpsychotherapy.com

925-270-6168